ThinkVantage Rescue and Recovery Critical Patch for Windows(R) Update (KB917422) Version 1.00.0005 Installation Readme This package is the Rescue and Recovery Critical Patch program to fix the Application Error: "R2R.exe has encountered a problem and needs to close." when you applied Windows Update (KB917422) The cause of this error message is an incompatibility between Microsoft Windows Update KB917422 and Rescue and Recovery 3.10.0017 and 3.10.0022 Downloading the package ======================= 1. Click the file links to download the files from the Web page. 2. When prompted, select a drive and directory in which to save the downloaded files. Installing the package ====================== 1. Log on to your system using an operating system account with administrative privileges. 2. Click Start, then click Run. 3. Click "Browse..." button to specify the drive and directory you download the package, then select "rnr31cp5.exe" and click "Open" button. 4. Click OK button. The "Welcome" window will open. 5. Click Next. The "License Agreement" window will open. 6. Select "I accept the terms in the license agreement". 7. Click Next. The "Ready to Install the Program" window will open. 8. Click Install. 9. After the InstallShield wizard installs Critical Patch, the "InstallShield Wizard Completed" window will open. 10. Click Finish. Determining which Rescue and Recovery version is installed ========================================================== 1. Start Windows. 2. Click Start, select Programs(or All Programs), select ThinkVantage, and then select Rescue and Recovery. 3. Click Help menu and select About Rescue and Recovery menu 4. Confirm the Version information displays "3.10.0017.00" or "3.10.0022.00". Summary of changes ================== <1.00.0001> - Initial Release - (New) Critical Patch for Windows Update (KB917422) <1.00.0003> - (Fix) Critical Patch for Windows Update (KB917422) to cover OEM version of Rescue and Recovery <1.00.0005> - (Fix) Critical Patch for Windows Update (KB917422) to update ILA Notices ======= LENOVO GROUP LTD. PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Trademarks ========== * The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo * Microsoft and Windows are registered trademarks of Microsoft Corporation. Other company, product, and service names may be registered trademarks, trademarks or service marks of others.