Rescue and Recovery Version 4.21 for the Windows Vista (32-and 64-bit) Operating System for Individual Languages Installation Readme Introduction ============ The ThinkVantage(R) Rescue and Recovery(R) program is an essential tool that enables users and administrators to restore backups, access files, diagnose problems, and make Ethernet connections when the Microsoft(R) Windows(R) operating system cannot start or run correctly. It also enables administrators to deploy critical updates to systems that are corrupted or off the network. In addition, it can automatically apply patches to a system when a restore operation is performed. The Rescue and Recovery program provides a workspace that runs independently of the Windows operating system. Thus, the Rescue and Recovery workspace enables you to perform rescue and recovery operations that might not be accomplished in the Windows operating system. Supported systems ================= - ThinkPad Reserve Edition - ThinkPad Edge 13, E30, Edge 14, E40, Edge 15, E50 - ThinkPad G41, G50 - ThinkPad R50, R50e, R50p, R51, R51e, R52, R60, R60e, R61, R61e, R61i - ThinkPad T43, T43p, T60, T60p, T61, T61p - ThinkPad X32, X40, X41, X41 Tablet, X60, X60s, X60 Tablet, X61, X61s, X61 Tablet, X300, X301 - ThinkPad R400, R500 - ThinkPad SL300, SL400, SL400c, SL410, SL500, SL500c, SL510 - ThinkPad L410, L510 - ThinkPad T400, T400s, T410, T410s, T500, T510 - ThinkPad W500, W510, W700, W701 - ThinkPad X100e, X200, X200s, X200 Tablet, X201, X201s, X201t - ThinkPad Z60m, Z60s, Z60t, Z61e, Z61m, Z61p, Z61t - ThinkCentre A35, A50, A50p, A51, A51p, A52, A53, A55, A57, A57e, A58, A58e, A60, A61, A61e, A62, A63, A70, A70z - ThinkCentre E50, E51 - ThinkCentre M50, M50e, M51, M51e, M52, M52e, M55, M55e, M55p, M57, M57e, M57p, M58, M58e, M58p, M70e, M90, M90p, M90z - ThinkCentre S50, S51 - ThinkStation D10, D20, E20, S10, S20, C20, C20x The Rescue and Recovery 4.21 program might also work with other systems that meet the system requirements. However, no testing has been done with other systems and no support is provided for using the Rescue and Recovery program installed on any system other than the supported systems listed above. System requirements =================== - Windows Vista(R) RTM or Windows Vista operating system - Latest version of the BIOS - 1.5 GB of free hard disk drive space (required for installation) - 512 MB of memory (recommended) - 8 MB of VRAM (Video Random Access Memory) shared memory set in the BIOS Software requirements ========================================== The Rescue and Recovery program version 4.21 works with the following software: - Internet Explorer(R) Web browser version 5.5 or later - Norton AntiVirus 2004 Note: If your computer is installed with Norton AntiVirus 2002 or 2003, you can upgrade the program to Norton AntiVirus 2004 for free at http://www.symantecstore.com/110005. Major features ============== Some features of the Rescue and Recovery program might vary, depending on the different version you have installed; however, its major features include the following: - Create backup files to perform full and incremental hard disk drive recovery operations. Backup files can be stored on your hard disk drive, on recordable CD or DVD media, on a network drive, or on a USB device. - Restore individual files from a backup file. - Restore the hard disk drive to the factory default settings. This operation can be applied to certain NetVista(R), ThinkCentre, and ThinkPad computers. - Access the Internet to check e-mails and download files. - Create a migration file to migrate your settings and data to a new computer. - Protect the Rescue and Recovery workspace with a password or passphrase. - Configure your computer to start from an alternate device, such as the backup CDs created by the Rescue and Recovery program. - Optimize your backup storage space. The Rescue and Recovery workspace is an operating environment specifically designed for performing rescue and recovery operations that are independent of the Windows operating system. New in this release =================== - Enhanced performance to make the Rescue and Recovery program occupy less hard disk drive space and CPU usage. - Scheduler Updates to improve Active Directory support and a delayed start for tasks scheduled to occur during system startup. Access to the Rescue and Recovery workspace =========================================== In the event of a complete hard disk drive failure, you can access the Rescue and Recovery workspace by booting from the rescue media, such as a Rescue and Recovery CD or an external USB hard disk drive. You can create rescue media from the Start menu on the Windows Vista operating system. Depending on your computer model type, do one of the following to access the Rescue and Recovery workspace: For ThinkCentre and NetVista computers -------------------------------------- Note: The following procedure might not work on some earlier types of NetVista computers. If this procedure does not work for your NetVista computer, follow the procedure for computers of other brands. 1. Turn off your computer. 2. Turn on your computer. 3. When you hear beep sound or see the logo screen, press and release F11 or Enter. 5. If you have set a Rescue and Recovery password, type your password when prompted. After a short delay, the Rescue and Recovery workspace is displayed. For ThinkPad computers ---------------------- Note: If your ThinkPad computer does not have a ThinkVantage button, or you cannot enter the Rescue and Recovery workspace using the ThinkVantage button, follow the procedure for computers of other brands. 1. Turn off your computer. 2. Turn on your computer. 3. When you are prompted to press the ThinkVantage button, press and release the button. 4. If you have set a Rescue and Recovery password, type your password when prompted. After a short delay, the Rescue and Recovery workspace is displayed. For computers of other brands ----------------------------------------- 1. Turn off your computer. 2. Turn on your computer. 3. When you are prompted to press F11, press and release F11. 4. If you have set a Rescue and Recovery password, type your password when prompted. After a short delay, the Rescue and Recovery workspace is displayed. Downloading and installing the package ======================= It is recommended that you uninstall any earlier versions of the Rescue and Recovery or Client Security Solution program before installing the Rescue and Recovery 4.21 program. Otherwise, follow the system prompts to complete the installation procedure. Note: Read the following ¡°Considerations¡± part for important installation information. To download and install the Rescue and Recovery 4.21 program, do the following: 1. Click the file link to download the program from the Web page. 2. When prompted, select a drive and directory to save the downloaded program. 3. Locate the downloaded program and double-click the tvtvrnr42_1015xx.exe file. A message will be displayed, asking for your permission to continue the installation. 4. Click Continue and follow the instructions on the screen to complete the installation. Considerations in this release ============================== Consideration 1 --------------- After performing a restore operation, you cannot launch the ThinkVantage System Migration Assistant program. After you perform a restore operation using a backup that does not contain System Migration Assistant, you cannot launch System Migration Assistant even if you have saved all the data that were created or modified after the creation of the backup, or even if you have installed System Migration Assistant after the creation of the backup. To solve this problem, do one of the following: - Reinstall System Migration Assistant. - Restore from a backup that contains System Migration Assistant. Affected Software versions: Rescue and Recovery program version 2.0 and later Consideration 2 --------------- When you restart the computer after the installation of the Rescue and Recovery program, an error message is displayed, reminding you to enter the BitLocker Recovery key. When the following prerequisites are met, the error message is displayed: - No Lenovo(R) service partition exists on your computer. - The Windows Vista Ultimate or Windows Vista Enterprise operating system has been installed on your computer. - You have configured BitLocker. When your computer meets those prerequisites, and when you restart the computer after the installation of the Rescue and Recovery program, an error message is displayed indicating that settings have been changed, and the user is prompted to enter the BitLocker Recovery key. This message is displayed whenever you restart the computer. Therefore, in this installation scenario, BitLocker is not compatible with the Rescue and Recovery program. To solve this problem, you must either disable BitLocker or uninstall the Rescue and Recovery program. Consideration 3 --------------- Select Do not persist the password when restoring a backup to a new computer. When restoring a backup to a new computer, both password persistence options are available for selection and one must be selected before the Next button activates. However, when restoring a backup to a new computer, the local hard disk drive should be empty and the Rescue and Recovery program should not ask for password persistency. When prompted, select Do not persist password and click Next. Note: Either option should work as no password persistence is selected, because there is no password to persist in the hard disk drive. Considerations ============== To get the latest information about the Rescue and Recovery program, go to the following Web site: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4Q2QAK To view the Hints & Tips associated with the Rescue and Recovery program, do the following: 1. Click Hints & Tips on the Web page. 2. From the Brand drop-down list, select ThinkVantage Technologies. 3. From the Family drop-down list, select Rescue and Recovery. 4. Click Continue. The following are considerations associated with the Rescue and Recovery workspace: Consideration 1 --------------- Wireless or dial-up connections are not supported in the Rescue and Recovery workspace. Only wired Ethernet connection is supported. Consideration 2 --------------- All pointing devices will be used as two-button devices in the Rescue and Recovery workspace. For example, the third button (not the left or right mouse button) of a three-button mouse is not supported in the Rescue and Recovery workspace, and the scrolling function of a ScrollPoint(R) mouse is not supported. Consideration 3 --------------- Depending on the different types of the graphics cards installed on your computer, there might be a series of flashes when you enter the Rescue and Recovery workspace. Consideration 4 --------------- The browser used in the Rescue and Recovery workspace has been modified to provide enhanced security. Therefore, some functions of the browser have been disabled. Consideration 5 --------------- If you are starting your computer using the Rescue and Recovery CD, the CD must remain in the drive in order to perform the rescue and recovery operations. Consideration 6 --------------- The Rescue and Recovery program only supports Norton AntiVirus 2004 or later versions. If you have a computer with Norton AntiVirus 2002 or 2003, you can go to the Web site at http://www.symantecstore.com/110005 to upgrade the program for free. Consideration 7 --------------- Rapid Restore(R) Ultra 3.0 and its earlier versions are not compatible with the Rescue and Recovery program. If you install the Rescue and Recovery program on a computer with Rapid Restore Ultra 3.0 or an earlier version installed, during the installation, the Rescue and Recovery program will prompt you to uninstall Rapid Restore Ultra and all the backups created by Rapid Restore Ultra. Consideration 8 --------------- The VRAM (Video Random Access Memory) that came with your computer might have a default capacity that is less than 8 MB. Having a VRAM smaller than 8 MB might adversely affect the performance of the Rescue and Recovery program. For computers using shared memory, the VRAM must be set at 8 MB. You can adjust the VRAM capacity in your system BIOS. Consideration 9 --------------- You can use a USB memory key to rescue files in the Rescue and Recovery workspace. However, you cannot boot from a USB memory key. Consideration 10 ---------------- The Rescue and Recovery workspace does not support booting from a DVD-RAM disc. As a result, do not create rescue media, Product Recovery CDs, and backups to DVD-RAM media, or archiv backups to DVD-RAM media. Other DVD formats are supported. Consideration 11 ---------------- Computers that have a hidden protected area (HPA), also referred to as PARTIES, and that have the Rescue and Recovery program installed will not be able to boot into either the PARTIES or the Rescue and Recovery workspace after recovering the original factory contents. To enable the PARTIES again, restore a backup by using the Rescue and Recovery program in the Windows environment or by booting from rescue media and then uninstalling the Rescue and Recovery program. Consideration 12 ---------------- Close all the applications before attempting to perform a restore operation from the Rescue and Recovery workspace. Failure to do so might result in performance problems. Consideration 13 ---------------- When restoring the operating system and applications from a Rescue and Recovery backup, you might need to reinstall the applications that were installed after the creation of the selected backup. Consideration 14 ---------------- If you restore the factory default settings with the Rescue and Recovery 1.0 program installed, then you need to reinstall the Rescue and Recovery 2.0 program after the restore operation completes. After reinstalling this program, perform a backup operation. It is a good idea to dispose of old rescue media and to create new rescue media after the Rescue and Recovery 2.0 program is reinstalled. Consideration 15 ---------------- For security purposes, do not back up your system to a shared network drive if you log on to the computer with administrative privileges. Otherwise, you will no longer have read or write access to the shared network drive. To delete any backups from the shared network drive, you will need to either provide write access to the computer after performing the backup operation or log in as another user without administrative privileges. Consideration 16 ---------------- Starting from a diskette typically takes more time than starting from other types of media. After you start from the Recovery Repair Diskette, a menu is displayed before all the information on the diskette is loaded. Do not make any selection from the menu until the diskette LED is off to indicate that all the diskette activities finish. Failure to do so might result in making incorrect selections from the menu. Consideration 17 ---------------- When you attempt to make a USB hard disk drive bootable with the Rescue and Recovery program, an error message might be displayed, indicating that it failed to copy a log file. The Rescue and Recovery program will try to copy the file for up to five times. This is an intermittent problem. Consideration 18 ---------------- When the Rescue and Recovery program is installed, a message is displayed, reminding users to clean up the service partition. This is an informational message. Consideration 19 ---------------- When attempting to create a backup on an external USB hard disk drive, an error message is displayed, saying, ¡°The backup to USB failed because the USB drive could not be found.¡± To solve this problem, you need to detach the USB hard disk drive, and then reinstall it. Then the USB hard disk drive will become E: drive. Consideration 20 ---------------- Files on excluded partitions cannot be saved on an external device when you are performing a full restore operation from the Rescue and Recovery workspace. To avoid this problem, do not exclude partitions containing important data that you might want to recover later. To solve this problem, start the Windows operating system and copy the necessary files to an external device before initiating the restore operation. Consideration 21 ---------------- If a user enters the Rescue and Recovery workspace and then reboots to the Windows environment and uninstalls the Ultimaco Safeguard Easy program, the computer will only boot to the Rescue and Recover workspace upon subsequent reboots. To avoid this problem, cold boot the computer to the Windows environment before uninstalling the Utimaco Safeguard Easy program. To recover from this problem, do one of the following: -Download the recovery image or file from the Lenovo Web site at http://www.lenovo.com/support. Create recovery media with the image or file. Then, run the recovery media. This will set the first partition on the drive as active so that the computer can boot to it. -Use a partitioning tool, such as Partition Magic, to set the first partition on the drive as active so that the computer can boot to it. Consideration 22 ---------------- When a limited user attempts to restore individual files from a network backup in the Windows environment, the file list cannot be displayed. To solve this problem, use the Restore Individual Files feature in the Rescue and Recovery workspace to view the file list when attempting to restore individual files from a network backup. Consideration 23 ---------------- When the system boots to the Rescue and Recovery workspace from a PXE (Preboot eXecution Environment) server such as Windows Server(R) 2003 through the Remote Installation Service (RIS), the operating system will load and then hang indefinitely. The operation of loading the device driver while the system is booting to the Rescue and Recovery workspace conflicts with the operation of loading the operating system from the network. This might cause an operating system crash. To eliminate the hang during a PXE boot, delete the following files from the PXE image: \preboot\swwork\ntwktpfd.tbi \preboot\swwork\ntwktpfe.tbi Consideration 24 ---------------- When you attempt to deploy a manifest file from a diskette while running the Custom Factory Recovery program in administrator mode, the Open File interface might not display the contents of the diskette because the Rescue and Recovery workspace has limited diskette support. Most diskettes should function properly, but only certain Lenovo and Sony diskettes are officially supported. Use a supported device to deploy the manifest file when running the Custom Factory Recovery program. Consideration 25 ---------------- When you create a backup to a second hard disk drive that is attached to a SATA UltraBay adapter using the Rescue and Recovery program, the function of making the second hard disk drive bootable does not work. However, currently, this function is not supported by the Rescue and Recovery program. To recover from this error, do one of the following: - Create a different rescue medium such as CD, DVD, USB hard disk drive, or non-SATA second hard disk drive (such as PATA or IDE). - Run the Microsoft diskpart utility to clean up the hard disk drive. - Make the second hard disk drive that is attached to a SATA UltraBay adapter bootable using the rescue media. Consideration 26 ---------------- After deleting the base backup, merge failures might occur. To reproduce this problem, do the following: 1. Create a base backup to a USB hard disk drive. 2. Create a few incremental backups to both USB and local hard disk drives. 3. Delete the base backup using the Windows interface. This operation fails while levels 0 and 1 are being merged. If this occurs, delete all backups and create a new base backup. Consideration 27 ---------------- If you use the Rescue and Recovery program on a Dell 380 computer to create rescue media, and then you boot from a USB hard disk drive with the rescue media, this operation will result in a system crash. The Dell 380 computer uses a down-level hardware revision of the IASTOR SATA controller. A patch is required for the Rescue and Recovery workspace to boot from a hard disk drive, CD, or DVD. However, this patch does not enable the Dell 380 computer to boot from a USB hard disk drive. To avoid this problem, create a bootable CD or DVD using the ThinkVantage Create Recovery Media program. Use this bootable CD or DVD as the rescue medium instead of using a USB hard disk drive. Consideration 28 ---------------- After reinstalling the Rescue and Recovery program, backup files stored on an external device are not displayed in the backup list when you click View all backups. This occurs after you save backup files to an external device, and then uninstall and reinstall the Rescue and Recovery 4.0 program. After reinstalling the program, the backups on the external device are no longer displayed in the View all backups interface. The backup files on the external device are still intact, and you can restore your system from these backups. When you follow the restore path, the desired backup files are displayed even though the files were not displayed in the View all backups interface. Consideration 29 ---------------- Installing the Rescue and Recovery program version 4.0 on a system deployed with an ImageUltra Builder 3.0 service partition causes the ImageUltra recovery process to fail. The ImageUltra link on the pre-desktop menu in the service partition is missing after the Rescue and Recovery program version 4.0 is installed. Thus, the user cannot start the ImageUltra recovery process. Installing this program also disables the Restore Factory Contents feature. To reproduce this problem, do the following: 1. Deploy a system with ImageUltra Builder 3.0 that leaves a service partition on the computer. 2. After the system has completed the ImageUltra installation, install the Rescue and Recovery program version 4.0. 3. After the Rescue and Recovery program version 4.0 installation is complete, reboot into the service partition by pressing F11 during startup. The ImageUltra link will be missing from the pre-desktop menu, and the user cannot start the ImageUltra recovery process. To resolve this issue after installing the Rescue and Recovery program version 4.0, create the following TAG file in the Service Partition: X:\RECOVERY\IUB\IUB.TAG For information about how to create a TAG file, refer to the ThinkVantage Technologies deployment guides on the Lenovo Support Web site at http://www.lenovo.com/support. Consideration 30 ---------------- When a limited user launches the Rescue and Recovery program and changes the settings under the section of Set schedule and preferences, the changes could not be saved when the user clicks OK or Apply. This problem occurs in certain language environments because the Users group name is translated and therefore cannot be found. This prevents the Users group from obtaining the correct permissions to change these settings. An Administrative user can change the permissions on the key HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\Rescue and Recovery\Settings to give the Users group (or the equivalent translated group) Set Value and Create Subkey access. Trademarks ========== The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo NetVista Rapid Restore Rescue and Recovery ScrollPoint ThinkCentre ThinkPad ThinkVantage Microsoft, Internet Explorer, Windows, Windows Server, and Windows Vista are trademarks of the Microsoft group of companies. Other company, product, and service names may be trademarks or service marks of others. THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. LENOVO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, LENOVO GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. (C) Copyright Lenovo 2010.